Processing, Shipping, and Refunds/Exchanges

📦 P R O C E S S I N G

All of our items are handmade with care and are usually ready to ship within 1–3 business days.

✨ Need it fast?
If your event is coming up soon, please contact us before placing your order so we can ensure your items arrive on time.

🚚 S H I P P I N G

Orders are shipped via Royal Mail (UK), with options including tracked or express delivery depending on your selection.

Once your order is shipped, you’ll receive a confirmation email with your tracking number.

Please note:

  • We rely on shipping carriers and cannot be responsible for delays, damage, loss, or theft once the package is in transit.

  • Make sure your shipping address is correct at checkout. If an incorrect address is entered, contact us ASAP. We’ll do our best to help, but changes cannot be guaranteed.

📍 All orders are shipped from Newcastle.

💌 R E F U N D S / E X C H A N G E S

Because our products are handcrafted and personalised, we do not accept returns or exchanges.

If, however, you experience any problem with your order, please reach out to us. We promise to respond within 24 hours and do our best to make sure you’re happy with your purchase. Your satisfaction is very important to us!